We hope you are happy with your purchase from Euroleathers.
In the event that you are not completely satisfied with your product and would like to return the items for a full refund, or exchange the product for another, please contact us within 14 days from receipt of your items at shoecare@euroleathers.com or telephone 01604 881097. We will advise a returns number and details to use when returning the items.
It is important that the items to be returned are in the condition they were sold, unused and in their original packaging including labels and protective materials. Please pack the items carefully and securely and ideally in their original packaging.
Most goods can be returned via Royal Mail, and we suggest you may like to consider a signed-for or trackable service. Please note that aerosols cannot be returned via Royal Mail. The goods remain your responsibility until they have been received by us.
When we have received the returned goods, please allow us 3 – 5 days to process the return. We will inspect the goods and we will notify you by email regarding the status of your refund/exchange. We will either exchange the items or we will refund the full product price of the items returned (but not the shipping costs) to the original method of payment. If the goods are faulty or if a product was sent incorrectly, we will refund the cost of shipping and any delivery cost incurred in returning the item to us.
Under the United Kingdom Distance Selling Regulations you have the right to cancel your order for items purchased from Euroleathers within 14 days after receipt of your goods. Please notify us by email to shoecare@euroleathers.com if you wish to cancel your order. Cancelled goods must be received within 14 days after cancellation, unused and in their original packaging. Shipping costs are non-refundable.
If you have any queries concerning returns or cancellations, please email us at shoecare@euroleathers.com
